FAQs & Measuring Guide

The old adage 'Measure Twice, Cut Once' holds true even today. To help you correctly measure and specify the design of your Blinds, Curtain rods, Venetian Blinds and Ready Made Curtains, we have prepared the following guide. Please see below for some of the more commonly asked questions, if you need more information please call or email us. Click on each title to read more

General

  • How long will my order take to be delivered?

    We usually take between seven to twelve working days to process orders for sunscreen blinds, blackout roller blinds, venetian blinds, curtain rods and tracks and ready made curtains. If there is a delay ,you will be notified at time of placing your order. If you require your order by a certain date, please let us know and we will do our best to meet your deadline.
    On our Easy-Fit curtain track range , we have same day dispatch on your order. As long as we receive your order by 1pm it will be dispathed that day . Delivery is usually the next day for most North Island customers and three days for most of the South Island. Our three day dispatch blinds will be sent within three working days.

  • Can I order over the phone?

    Rods and Blinds are always happy to help you place your order over the phone, especially if you need some expert advice about the products before you buy. Just call us on 0800 763 748 and speak to one of our trained advisors

  • What are my payment options?

    We accept Visa, MasterCard, direct credit and cheques.

  • What are the freight costs if my order is below the FREE freight amount?

    North and South Island
    Blinds. No minimum value - FREE freight nationwide.

    Free Delivery
    FREE DELIVERY to the North Island on all orders above $500.00 and Free Delivery to the South Island on all orders above $800.00. If you have a Rural Delivery (RD) address then a rural delivery surcharge will apply.

    Freight Costs
    On all orders under the value of the above amounts there will be a standard delivery charge added to the Sub total of the goods in your shopping basket. If your order is below the amount for free freight the following charges apply:

    Curtain rods and tracks $25.00 per order

    Curtains. No minimum value - FREE freight nationwide.

    South Island
    Blinds. No minimum value - FREE freight nationwide.

    Rods $40.00 per order.

    Curtains. No minimum value - FREE freight nationwide.

  • Are my curtain rods and blinds easy to install?

    Your curtains and roller blinds have been designed to be easy to install. They come with step by step instructions with clear photos of each step. Our instructions are backed up by our 0800 number and we are happy to help.

  • What is three day dispatch?

    Three day dispatch means that this particular item will be dispatched within three full working days of receiving your payment. Orders that consist of both three day dispatch and standard delivery products will all be processed at the standard delivery times.

 

Blinds

  • How do I measure for blinds?

    What You Will Need
    • A metal tape measure (don't use dress maker's tape as they can stretch)
    • Pen and paper

    Handy Hints
    We require all measurements in millimetres to the nearest millimetre to ensure the best possible fit.

    When measuring your window be sure to take into account the position of handles, air vents and tiles if necessary which may obstruct fitting and function of the blind, this will ensure the location and fitting of the blind is perfect.

    All our blinds are simple to fit and can all be face fixed into the wall or window frame, or top fixed into the lintel, giving you complete control over the fixing position. You will also need to note down which side of the blind the controls are to be located.

    Remember to always double check you measurements!!

     
    How do I measure for blinds?
    How do I measure for blinds?
     

    Exact or Recess?
    You can choose to have your blind inside the window recess(frame) or hung on the outside(exact), this applies to all blind types:

    Exact Explained
    This term is used when you want your blind to be fitted on the outside of your window recess, your blind will then be made exactly to these measurements.

    Recess Explained
    This measurement is used when your blind is to be fitted inside the window recess; you haven't got to make any deductions as we will then make your blind so it fits perfectly into the window.
    NOTE:There will be a small gap each side of the blind fabric to allow for the brackets and sidewinder to fit inside the frame.

    How to Measure - Exact (outside frame)
    Use these step by step Instructions if you want you the blind to hang on the outside of the window recess.

    • Step 1 - Start by measuring the exact width you want the blind fabric to cover as shown and note down this measurement (see fig 1).
    • Step 2 - Now measure the exact drop of the blind from the top where it is to be fitted and measure the required length you want the blind drop to be then note this measurement down. You now have the two measurements you require to choose any blind type from in our range.

    Check that the window sill projection isn't going to obstruct the function of your blind.

    NOTE: Your brackets will go beyond this measurement again.

    IMPORTANT! Should you wish your blind to fit outside the frame but within a restricted space which will then include the fixtures you must then put inside frame fit.

    HELPFUL NOTES: Remember when you give us the exact blind fabric width that you require, the brackets will come out an extra 17 mm on each side of the blind.

    How to Measure - Recess (inside frame)
    Use these step by step instructions if you want the blind inside the window recess.

    • Step 1 - First measure the window recess from wall to wall or width in three places as shown (please measure where the actual blind is to fitted or located). Note down the shortest width measurement this is the measurement we need (see fig 2).
    • Step 2 - Then measure the drop of the window recess from the top down to the sill in three places, again note the shortest drop measurement this is the measurement we need. Now you have the two measurements you require you can choose any type blind from our comprehensive range.

  • Which way should my blinds roll?

    There are two ways your roller blinds may roll - either front roll or back roll.

    Which way should my blinds roll?

    Front Roll
    This is where the fabric rolls off the front of the blind. This is the usual way a blind will roll when it is fitted inside the frame. We recommend this way for nearly all applications - especially if your window has aluminium window joinery.

    Back Roll
    This is where the blind rolls off the back of the blind. This is the usual way a blind will roll when it is exact or fitted on the outside of the frame.

  • My window is wider than the maximum width?

    This is quite a common problem. Your window will require two blinds. Please contact us or phone us on 0800 763 748 so we can discuss the best options with you.

  • Can we link roller blinds in the same window?

    Yes, it is possible to link blinds in the same window. Please see specific questions below and refer to our linked blind page.


 

Rods

  • How do I measure for curtain rods & tracks?

    Measuring an Existing Rod or Track
    If you have an existing curtain track or curtain rod all you will need to do is measure the total length, excluding the finials (this will give you the total length you require to start shopping.

    Step by Step Measuring for New Tracks & Rods.
    • Step 1 - Start by measuring the recess width of the window, shown as (A) and note this measurement down.
    • Step 2 - Now measure each side of the window recess (B) this measurement is usually 150 mm to 350mm on either side to enable the curtains to be pulled back away from the window to not restrict the daylight, again note these measurements down. A good rule of thumb guide - for a 2000mm window or recess you should have at least 200 mm each side of the window, for a 3000 mm window or recess you should have at least 300 mm each side of the window. In both examples if you are using heavy fabrics allow extra again.
    • Step 3 - Add these three measurements together and this will give you the pole or track length you require. Example; B + A + C = Length required.

    How do I measure for curtain rods & tracks?

    Now you have the length you require you can start shopping.

    NOTE: The Rod lengths do not include the finials. The finials lengths are shown in the specification tab under each individual finial.

    Handy Hints
    • All our custom tracks & rods are manufactured to your exact measurements.
    • When taking measurements its best to get someone to hold the other end of the tape as even metal tape measures will flop over when extended.
    • All the measurements of our tracks and poles are in millimetres (mm).
    • If space is limited either side of the window a smaller finial would be best suited. Finial lengths are given in the finial section under the specification tab. Remember to measure twice cut once.

    Please feel free to contact us by using our toll free number if you are unsure on any of the above points.

 

Curtains

  • How to measure for curtains

    Curtain Measurements
    It is important you enter the correct measurements to ensure the curtains are made to the exact requirements, the information required is:

    Width
    To achieve the correct width, the size of the track or pole is required.

    We recommend that any track/pole should be fitted 15cm - 30cm either side of the window recess to allow curtains when open to be pulled back away from the window.

    • Curtain Track - ensure you measure the width of curtain track and not the window.
    • Curtain Pole - ensure you measure the width of the pole, excluding the finials.

    How to measure for curtains

    Length
    If choosing Pencil Heading - the drop measurement should be taken from the top of the track or the bottom of the ring.

    If choosing Eyelet Heading - the drop measurement should be taken from the top of the pole - please ensure you add 3cm to the drop for the fabric allowance visible above the pole

    Deciding on curtain length is down to personal preference, however there are three basic lengths you may wish to choose from:

    • Sill length - The curtain should be approximately 1cm above the sill.
    • Below sill length - The curtain should be 15 cm below the sill or 3cm above the radiator.
    • Floor length - The curtain should be 2.5cm above the floor.

  • Am I buying a curtain or a pair?

    All of our curtains come packed in pairs unless otherwise stated in the Description tab of the curtain. So when you have "Quantity: 1" in your shopping basket, this will purchase the pair.